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Genesys Cloud CX: Scripting Certification Sample Questions (Q46-Q51):

NEW QUESTION # 46
_______________ binds the numbering plan with the trunk.

A. Outbound route
B. Edge Group
C. Inbound route
D. Edge

Answer: A

Explanation:
In Genesys Cloud CX, an Outbound route binds the numbering plan with the trunk. The outbound route determines how calls are routed out of the system, specifying which trunk to use based on the dialed number.
This configuration ensures that calls are routed correctly according to the organization's numbering plan and the available trunks.

NEW QUESTION # 47
What property should you enable for a variable whose value is to be saved to external storage?

A. Custom
B. External
C. Output
D. Input

Answer: C

Explanation:
When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for that variable. The Output property designates that the value of the variable can be exported or sent out of the current script, which is necessary for saving data to external systems like a CRM or database.
This setting is crucial for ensuring that data collected or processed in the script is correctly passed on to other systems for further use.
References:
* Genesys Cloud CX Scripting Variables Documentation.

NEW QUESTION # 48
Using the _____ action in scripts, you can temporarily stop recording the interaction.

A. Hold
B. Secure Pause
C. Stop Recording
D. Secure Hold

Answer: B

Explanation:
The Secure Pause action in Genesys Cloud CX is used to temporarily stop the recording of an interaction, particularly when sensitive information, such as payment details, is being collected. This action is essential for compliance with data protection regulations like PCI-DSS, ensuring that sensitive data is not recorded or stored.
Using Secure Pause ensures that the recording is automatically resumed after the sensitive information has been captured, maintaining the integrity of the interaction while protecting customer data.

NEW QUESTION # 49
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

A. Consult Transfer
B. Invoke Secureflow
C. Schedule Callback
D. Blind Transfer

Answer: A

Explanation:
The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.
This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.
References:
* Genesys Cloud CX Interaction Management Documentation.

NEW QUESTION # 50
You are working on a script and need to add new variables to it. Select the correct tab to add variables.

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
In the image provided, the correct tab to add variables to the script is labeled as number 3. This tab represents the "Variables" section where you can define new variables that will be used in your script. Variables are crucial in scripts as they allow for dynamic content, enabling personalized interactions based on data such as customer names, account details, and other context-specific information.

NEW QUESTION # 51
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