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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q47-Q52):

NEW QUESTION # 47
During an audit, what is an observation?

A. A non-fulfillment of a requirement
B. A recommendation that has to be actioned
C. A finding against an area which is NOT in the scope of the standard
D. A conformity where there is an opportunity for improvement

Answer: D

NEW QUESTION # 48
Which would NOT be included in a service management plan?

A. Service desk contact details and hours of service
B. Technology used to support the service management system
C. Resources required to operate the service management system
D. List of services

Answer: A

NEW QUESTION # 49
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

A. Any process owner
B. The Registered Certification Body
C. Top management
D. A consultancy organization

Answer: C

NEW QUESTION # 50
ISO/IEC 20000-1 can be applicable to a service provider:

A. Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements
B. Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
C. Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements
D. Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements

Answer: B

NEW QUESTION # 51
A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri a. According to the standard, what must happen?

A. The release should be stopped and rejected so another team can fix it
B. The operations team should make the decision to safeguard the live environment
C. The change advisory board (CAB) should meet and decide whether to deploy or not
D. The organization should decide on necessary actions and deployment

Answer: D

NEW QUESTION # 52
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